Delays caused by unforeseen problems, like traffic or breakdowns are inevitable in the business of auto transporting. As such, car carriers are rarely able to provide specific pick-up and delivery times; most of the dates given are their best approximation. Naturally, patience and earlier preparation are essential to ensure both you and your transporter have a positive experience.

Once you have agreed on a car carriers service, clarify their terms of payment. Most car transport companies require clients to place a 10-25 percent deposit before shipping. It’s best that any advance is paid with a credit card, in case charges were disputed later.

Before handing over your car to a transporter, make a complete inspection of your vehicle. Note any dents, scratches, or other cosmetic damage, and take pictures from several angles. When your driver arrives, insist that your car is inspected for pre-existing damages by both parties; verify that the transporter makes an official note in addition to your personal records. Ask your driver if you have any last minute inquiries about the shipping process, then confirm the terms of your contract and make sure your driver has your correct contact information. Before you car is loaded on the trailer, note the odometer reading; there should be no major mileage discrepancies when the car is delivered as your car will be driven just a little during loading and storing.

Upon delivery, inspect your car thoroughly for damages. Although the driver or a representative of the car carriers company will inspect the vehicle and note any new damage, it’s more important that you or an authorized agent be there to verify the outcome of the inspection. In addition to checking for cosmetic damages, check the odometer, and start up the car to check for mechanical problems.

Any remaining balance of payment will be due upon delivery, usually payable in cash or cashier’s check. In the unlikely event that your car was delivered with new damages, follow your carrier’s instructions to file a claim. Make sure your records of damages were signed by the driver or company’s agent and try to file with your insurance within 24 hours.

For most carriers, once the car is delivered the shipping process is completed. Offer to act as a reference for potential customers if you have had a particularly positive experience with your transport company.